Customer Services: +34 938 793 432
WhatsApp: +34 618 215 116
Monday to Friday: 9h to 18h
*Summer special hours: Monday to Friday 9h to 15h
What payment method can I use to make my purchase?
We have the following payment methods: Visa, Visa electron, Mastercard, American Express, Paypal, CES and Klarna.
Payment with KLARNA
Divide the cost of your purchase in 3 interest-free installments, which are charged to your credit or debit card every month.
Find out more about Klarna HERE.
Why might my credit card be refused?
Your card may be declined for one of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Can I include my company’s details on my invoice?
Yes. Simply click on the business option in personal details and fill in the tax information we require.
Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.