Help

Customer service: +34 938 793 432

WhatsApp: +34 618 215 116

Monday to Friday: 9am to 6pm

*Summer special hours: Monday to Friday from 9am to 3pm

Returns & Exchanges 

For us, the most important thing is that you are happy and satisfied with your purchase, but if not, no problem:

you have up to 15 calendar days* to change or return your order, from the day you received it.

To make the exchange or return, the product must be in perfect condition and in its original packaging.

 

CHANGE

You can make the change for free at any of our physical stores.

You can make a change of size for free at home, you must fill out the FORM FOR CHANGES AND RETURNS and wait to our customer Service department contact with to you.

*For INTERNATIONAL EXCHANGES, please contact with our customer service department by [email protected]

 

RETURN

You can make the return for free at any of our physical stores.

If you decide to make your return at home, the shipping costs will be at your expense.

The amount of the returned product or products will be reimbursed to your account, directly discounting the € 5 shipping costs for each returned model.

For any exchange or return of the item, please fill out the FORM FOR CHANGES AND RETURNS.

If you have any questions during the exchange or return process, you can always contact us by calling +34 938793432 or writing to [email protected]

*For INTERNATIONAL RETURNS, please contact with our customer service department by [email protected]

     

  For an orders placed during the Black Friday period, the period for CHANGES AND RETURNS is extended until January 9, 2023. 

    

CANCELLATIONS

The website reserves the right to cancel orders in the event of computer errors that may cause price or stock changes.

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