For us, the most important thing is that you are happy and satisfied with your purchase, but if not, no problem:
you have up to 15 calendar days* to change or return your order, from the day you received it.
To make the exchange or return, the product must be in perfect condition and in its original packaging.
*For orders placed on Black Friday, the period for exchanges and returns is extended until January 10.
You can make the change for free at any of our physical stores.
In the event that you want to make a change of size or model at home, you must make a transfer of € 5 for each model that changes to the account that our Customer Service department communicates to you.
You can make the return for free at any of our physical stores.
If you decide to make your return at home, the shipping costs will be at your expense.
The amount of the returned product or products will be reimbursed to your account, directly discounting the € 5 shipping costs for each returned model.
To return your order, you will only have to fill out this RETURN FORM and wait for Customer Service to contact you.
If you have any questions during the exchange or return process, you can always contact us by calling +34 938793432 or writing to [email protected]
The website reserves the right to cancel orders in the event of computer errors that may cause price or stock changes.